You can request an exchange within 7 days of receiving your item.
Exchange eligibility
To be eligible for an exchange, the item must be:
- In the same condition in which you received it
- Unworn or unused
- With tags and in its original packaging
- Accompanied by the receipt or proof of purchase
How to request an exchange
- Contact us on any of our social media platforms before sending the item back.
- Wait for your exchange request to be accepted.
- If accepted, place a new order for your desired article and size, then share the new order ID with us.
Items sent back without first requesting an exchange will not be accepted.
Exchange charges
- Karachi: Rs. 250
- Outside Karachi: Rs. 400
Damaged, defective, or incorrect items
Please inspect your order when it arrives. Contact us immediately if the item is defective or damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions and non-returnable items
- Returns are not accepted on sale items.
- Items priced at Rs. 2,000 or below cannot be exchanged or returned.
Refunds
- Ship the footwear back to the warehouse address.
- Send a photo of the courier receipt on any of our social media platforms.
- Your refund will be issued within 3 working days.
- Refunds cover the product value only.
- Delivery and shipment charges are not refunded.
- Parcels sent through Pakistan Post are not accepted.